1. Information We Collect
a) Personal Information
- Name, email address, and profile photo (when you sign up or log in via Google).
- Phone number, UPI ID, PayPal email, or other payment details — only when you request a withdrawal.
- Referral code and information about friends you invite to the app.
b) Automatically Collected Information
- Device model, operating system version, unique device identifiers, and language settings.
- App usage data — features used, scratch cards opened, quizzes answered, time spent, crash logs.
- Approximate location (country level) for currency display (₹ INR / $ USD) and regional offers.
- Advertising ID (for serving rewarded ads via Unity Ads and similar networks).
2. How We Use Your Information
- Create and manage your account, track your coin balance and rewards.
- Process gift card redemptions, UPI / Paytm / PayPal withdrawals.
- Show personalized rewarded video ads and offers.
- Detect fraud, fake referrals, bots, and abusive usage.
- Send important notifications about your earnings, withdrawals, and new features.
- Improve app performance, fix bugs, and develop new features.
3. Third-Party Services
We use trusted third-party services that may collect information used to identify you:
- Google Firebase – authentication, real-time database, analytics, crash reporting.
- Google Sign-In – for secure login.
- Unity Ads / Google AdMob – for rewarded video ads.
- Payment Partners – Paytm, UPI gateways, PayPal (only when you withdraw).
Each of these services has its own privacy policy governing how they handle data.
4. Data Sharing
We do not sell your personal information. We only share data when:
- Required to process a withdrawal (payment partners receive your UPI / PayPal / phone).
- Required by law, court order, or government request.
- Needed to prevent fraud, abuse, or violation of our Terms of Service.
5. Data Security
We use industry-standard encryption (HTTPS / TLS), secure Firebase rules, and access controls to protect your data. However, no method of transmission over the internet is 100% secure.
6. Children's Privacy
ScratchWin is not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us so we can delete it.
7. Your Rights
- Access – request a copy of your data.
- Delete – request deletion of your account and all associated data.
- Correct – update inaccurate information.
- Opt-out – disable personalized ads in your device settings.
To exercise these rights, email us at the address below.
8. Account & Data Deletion
You can delete your account anytime from Profile → Settings → Delete Account, or by emailing us. All personal data is permanently removed within 30 days, except information we are legally required to retain.
9. International Users
ScratchWin is available worldwide. By using the app, you consent to your data being processed in India and the United States where our servers are located.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Significant changes will be notified through the app. Continued use of ScratchWin after updates means you accept the revised policy.
11. Contact Us
If you have questions about this Privacy Policy, please reach us at:
- 📧 Email: support@scratchwin.app
- 🌐 Website: www.scratchwin.app
- 🏢 App: ScratchWin – Earn & Win Gift Cards