Refund & Cancellation Policy
We strive to ensure your satisfaction. Please review our policy below.
Refund Policy
We want you to be completely satisfied with your purchase from Store24. Please read our refund policy carefully:
Important: Digital products once purchased are non-refundable unless there's a technical issue that prevents access or use.
We reserve the right to approve or deny refund requests based on the specific circumstances of each case.
Cancellation Policy
Cancellations can only be processed before the download link is generated or the product is accessed.
The cancelled amount will be credited to your account within 24 hours of cancellation approval.
Eligibility for Refunds
Refunds may be considered in the following circumstances:
- Technical issues preventing access to the purchased content
- Duplicate purchases made by mistake
- Unauthorized purchases
- Product not as described (subject to verification)
Non-Refundable Items
The following are generally not eligible for refunds:
- Digital products that have been downloaded or accessed
- Change of mind or personal preference
- Failure to read product description before purchase
- Products purchased during sales or promotional periods (unless defective)
How to Request a Refund or Cancellation
To request a refund or cancellation:
- Contact our support team within 7 days of purchase
- Provide your order details and reason for the request
- Our team will review your request and respond within 2-3 business days
For any concerns or refund requests, please contact our support team via the Contact Us page.